01Layla
Customer concierge
Answers buyer questions, captures intent, and keeps the conversation moving.
A new way of working for automotive retail
The agentic operating system for automotive retail.
Go beyond a chatbot or outreach tool. Give every product and agent the same customer, vehicle, and consent context, then let your team govern what happens next.
A point solution sees one moment. Architera sees the journey.
A chatbot sees a message. An outreach tool sees a list. Architera connects the customer, vehicle, consent, conversation, journey, and outcome context that each product needs.
Point toolsOne slice at a time
Chatbotconversation only
Outreachcontact list only
Website toolbrowsing only
Context fragments. Customers repeat themselves. The team rebuilds the story while each tool optimizes its own window.
Architera platformThe whole journey, one operating context
- 01Storefront
- 02Configurator
- 03Conversations
- 04Bookings
- 05Analytics
Shared data spine
customer · lead · consent · vehicle · conversation · booking · event
The sale is often lost before your team sees it.
Demand arrives across disconnected tools. Slow first contact and broken follow-up turn real buying intent into an invisible leak.
15.2%
Of qualified sales leads never reached the dealer CRM in 2025.
62.8%
Of returning sales leads received no salesperson response within 24 hours.
38.8%
Of eventual buyers closed after day three, so persistent follow-up still matters.
The agentic answer
Turn the gap into more conversations.
AI agents bring every signal into one governed follow-up system, respond while intent is still warm, and keep working the lead after the first attempt.
Evidence basis
Foureyes' 2026 automotive benchmark records the missing CRM entries, delayed follow-up, and long-tail buying window above. Pied Piper's 2026 lead-response study found that dealers answered 78% of typical web enquiries within 24 hours, but only 51% when the question needed thoughtful human help.
27 ptsresponse gap
when a question needs human help
Sources: Foureyes, 2026 Automotive Dealer Benchmarks · Pied Piper, 2026 ILE study
Cronus agentic workforce
Build the team your dealership actually needs.
Give named agents clear jobs on shared customer context. Build as many as you need, name them your way, and decide where people stay in the loop.
01
02Daniel
Sales
Works warm leads, prepares the next step, and hands decisions to the team.
03Omar
Service
Handles service questions, visit coordination, and owner follow-up.
04Nora
Conversation supervisor
Keeps conversation quality in view, surfaces review patterns, and reinforces guardrails.
05Maya
Knowledge supervisor
Finds unanswered questions and turns recurring knowledge gaps into a learning queue.
Build as many as you need.
Name them your way.
Shared intelligenceOne memory. One knowledge base. One governed context.
Messaging, email, and voice work from the same customer record and dealership knowledge.
Performance guidance
Highlights where follow-up is losing momentum and suggests the next review.
Quality review
Reviews real work while keeping the supporting record visible to your team.
Your team decides
Autonomy with a visible brake pedal.
Set which work needs approval, pause an agent, or take over a customer conversation. The controls stay beside the work, not buried in settings.
01Approve02Take over03Pause
Omnichannel commerce
One buying journey across every channel.
Publish current stock, capture the customer's exact configuration, and make every page a route into the same sales operation.
Stock onlinePublish real availability.
Put current vehicles online with the reservation path attached.
Configure and capture intentReceive the exact specification.
Let customers build the car they want and hand the complete configuration to your team.
Every contact pathMake every page actionable.
Give buyers clear routes to configure, book a test drive, browse stock, call, or message.
Your marketing and follow-up run themselves, under your control.
Set the outcome once. AI keeps the audience current, adapts the next message to each customer, and hands the work back when your rules call for judgement.
Marketing objectiveRe-engage test-drive interest while it is still warm
Audience, timing, and channel stay current as customer signals change.
- 01Intent appears
Page, vehicle, and consent arrive together.
- 02Audience updates
Customers enter and leave as their situation changes.
- 03Follow-up adapts
The next message uses the latest context and outcome.
- 04Your team steps in
Approvals, exceptions, and live opportunities surface.
Control stays with the dealershipReview before launchApprove important stepsPause or take overKeep the activity history
One operating model, from signal to action.
Customer interfaces, the dealer workspace and governed agents share one current context. Existing dealer systems stay connected beneath it.
Customer interfacesEvery touchpoint reads and writes the same journey
Pages
Website and CMS
Atlas
Storefront and digital offers
Forge
Configurator and product curation
Cronus
Conversations and journeys
Dealer workspaceThe shared operator interface across every product
Live operating workspace
Customers · inventory · conversations · journeys · bookings
Lens intelligenceSee · ask · steer
Customer data platform (CDP)One current dealership record beneath every experience
Shared identityLive inventoryConversation contextConsent stateBookings and commerceUnified event record
Dealer-system interfacesExisting infrastructure remains connected
Secure integration layer
Customer recordsCRM systemStock systemDMS systemsAdditional sources
Lens
Find the leak. Put the fix in motion.
Ask where conversion is breaking. Lens calculates the funnel from dealership data, keeps the evidence in view, and points to a governed next step such as a follow-up journey.
Go from diagnosis to the right workflow without assembling another report.
Put one dealership brain behind every customer journey.
Move beyond isolated chatbots and outreach tools. Connect the journeys you already run, give every product and agent a fuller picture, and keep your team in command.
See the platform in your dealership context.
We will walk through the product, your priorities, and the right place to begin.
Questions dealers ask before a demo.
How does Architera work with the systems we already use?
Architera is designed to work with the systems and channels a dealership already runs. The first scope is agreed around the data and customer journey that matter most, with deeper CRM or DMS connections handled explicitly.
Where should a dealership start?
Most teams start with one customer journey where faster response, consistent follow-up, or clearer visibility matters. The platform can expand without splitting the customer record as more products, channels, and agent roles are added.
How much control do we keep over the AI?
Your team sets approval rules, sees the supporting record, pauses an agent, and takes over a conversation. Human control is part of the operating surface, and significant actions are auditable.
Which channels and languages can Architera support?
Cronus supports web chat, WhatsApp, and email, with voice enabled where the operating setup supports it. Architera is multilingual and supports right-to-left experiences; the exact channel and language scope is confirmed during setup.
How is dealership data protected?
Architera is cloud-hosted, secured, and built for GDPR readiness. Dealership data is isolated, access is controlled, and significant platform actions are auditable so your team can inspect what happened.
How do you keep AI answers trustworthy?
AI work is grounded in governed dealership context, constrained by the agent's role, and reviewed through visible controls. Lens keeps figures tied to verified data, while customer-facing work can be approved or taken over by your team.